Selfmade is a Professional eCommerce direct selling platform. Here we provide you products and services, with priority of utmost satisfaction, adaptability, and comfort. We're dedicated to providing you the best of eCommerce direct selling service, with a focus on dependability on Apparels and fashion sector. We're working together as a team for our passion in direct selling eCommerce with a revolutionary idea to get implemented with the right path and focus on it. We hope you enjoy our service as much as we enjoy offering them to you.
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Selfmade’s mission statement is “We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience.” This corporate mission promises attractive e-commerce services to satisfy target customers’ needs. The company focuses on the adaptable price, selection, and convenience and utmost satisfaction. In this regard, the following characteristics are identifiable in our mission statement:
Selfmade’s corporate vision is “to be the most customer-centric company, where customers can find and discover anything they might want to buy online.” This vision statement underscores the business organization’s main aim of becoming the best e-commerce company in the sector. In this regard, the following characteristics are identifiable in our vision statement:
You can get the exchanged product, by raising a query through customer service.
You can Exchange any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:
In case the item you received is damaged or defective, you could exchange an item by raising a query within 15 days of delivery if conditions of exchange are fulfilled. Once we receive the item, we would inspect it and if the item is found to be defective or damaged, we will process the exchange along with any shipping fees incurred.
In the unusual circumstance where the item received is incorrect, you can exchange the item in the same condition you received and in the original box and/or packaging intact.
There are a few certain scenarios where it is difficult for us to support Exchange:
Right now, you can send the exchange product directly to our office address and we would initiate the exchange if conditions satisfy. Steps are being taken such that the courier representative will directly collect your exchange product and it is to be implemented soon.
If you wish to refund the money after your profile is created, you have up to 15 days from the day of activation of your profile to be eligible for refund.
You can exchange the product under a given stipulated time but once income is pair matched and credited to your wallet or bank, then the customer / distributor will not be eligible for refund at any cost but he is still eligible for exchange of product.
The customer has to provide the bank details through an e-mail and the refund will be processed within 7 business days after verifying the details and conditions.
We accept Exchange of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (email@example.com).
The Customer should refer to the terms of service prior to making the refund request, if the terms of service are violated to any degree whatsoever the company cannot be held responsible for the refund.
Upon receiving the refund request, the Company shall verify the authenticity / legitimacy and the nature of the complaint and if the Company is convinced that the complaint / claim is genuine, the Company will proceed with the refund process.
However, in the event of frivolous and baseless complaints regarding the quality service(s), the Company reserves the right to take necessary legal actions against the concerned Customers and the concerned Customers will be solely liable for all costs incurred by the Company in this regard. If the service(s) are not fully refundable in nature then it is upon the company’s discernment to decide the refund proportion.
Upon acceptance of request / claim, the refund amount will be refunded within stipulated time as mentioned previously.