Cancel Orders & Policy

You may request that an order be cancelled provided the order has not already been processed and shipped. Call us during hours of operation to request an order cancellation. We strongly recommended sending order cancellation requests via email.

Once your return request is received and products are returned, they shall be inspected before processing for refund. Afterwards, we will notify you of the approval or rejection of your refund. If you are approved, then your refund shall be processed and an amount, after deduction of 10% cancellation charges on billed amount, shall be credited back to your account within a period of 30 days. 10% cancellation charges shall be applicable for all the products returned except that of goods damaged/defective. You shall be responsible for paying for your own shipping cost for returning your items.

Return and Refund Policy

  • Can I Replace or Exchange an item rather than a refund?

    You can get the exchanged product, by raising a query through customer service.

  • Can I Exchange Clothing & Fashion accessories?

    You can Exchange any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

    1. In the same condition as received and with the original packaging box and tags attached
  • I received a defective/damaged item, can I get an exchange?

    In case the item you received is damaged or defective, you could exchange an item by raising a query within 15 days of delivery if conditions of exchange are fulfilled. Once we receive the item, we would inspect it and if the item is found to be defective or damaged, we will process the exchange along with any shipping fees incurred.

  • I received a wrong item, how can I exchange it?

    In the unusual circumstance where the item received is incorrect, you can exchange the item in the same condition you received and in the original box and/or packaging intact.

  • When is ‘Exchange’ not possible?

    There are a few certain scenarios where it is difficult for us to support Exchange:

    1. Exchange request is made above the specified time frame -> 15 days from the day of delivery.
    2. Product is used, damaged, or is not in the same condition as you received it.
    3. Specific categories like inner wear, lingerie, socks and clothing freebies etc.
    4. Defective products which are covered under the manufacturer's warranty.
    5. Any consumable item which has been used.
    6. Products with tampered or missing serial numbers.
    7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
    8. Fragile items if it is broken.
  • How to send the exchange product?

    Right now, you can send the exchange product directly to our office address and we would initiate the exchange if conditions satisfy. Steps are being taken such that the courier representative will directly collect your exchange product and it is to be implemented soon.

  • I have changed my mind; can I get a refund of money?

    If you wish to refund the money after your profile is created, you have up to 15 days from the day of activation of your profile to be eligible for refund.

  • If I earn through distributorship and sell products through referral, will I be still eligible for refund?

    You can exchange the product under a given stipulated time but once income is pair matched and credited to your wallet or bank, then the customer / distributor will not be eligible for refund at any cost but he is still eligible for exchange of product.

  • How can I receive a refund, if eligible?

    The customer has to provide the bank details through an e-mail and the refund will be processed within 7 business days after verifying the details and conditions.

  • I lost the Original Packing in which I received the item, how can I still Exchange it?

    We accept Exchange of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (

  • What are the additional conditions to be fulfilled for refund?

    The Customer should refer to the terms of service prior to making the refund request, if the terms of service are violated to any degree whatsoever the company cannot be held responsible for the refund.

    Upon receiving the refund request, the Company shall verify the authenticity / legitimacy and the nature of the complaint and if the Company is convinced that the complaint / claim is genuine, the Company will proceed with the refund process.

    However, in the event of frivolous and baseless complaints regarding the quality service(s), the Company reserves the right to take necessary legal actions against the concerned Customers and the concerned Customers will be solely liable for all costs incurred by the Company in this regard. If the service(s) are not fully refundable in nature then it is upon the company’s discernment to decide the refund proportion.

    Upon acceptance of request / claim, the refund amount will be refunded within stipulated time as mentioned previously.