Welcome to the These terms and conditions ("Terms and Conditions") apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


If you are under the age eighteen (18) years you cannot place orders with Selfmade Ecom Pvt Ltd. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years.


Base Currency. All fees and prices are in Indian Rupees (₹).


Selfmade Ecom Pvt Ltd prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. If the price of those items change with respect to the pre-order price, customers will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.


These Terms and Conditions shall be interpreted and governed by the laws in force in India. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the court in Madurai (India) and to waive any objections based upon venue.

Placing An Order

Placing an order can be done from the website. Should you place an order from the website, you have to be sure that personal data is correct and updated.Selfmade suggests the Customer to proof-read his/her form several times before validating an order. Selfmade is neither responsible for sending e-mails to the wrong email address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Processing Time

You can expect your order to be processed within approximately 24-48 hours and dispatched within 3-5 business days, provided the items are in stock and there are no problems with payment verification. Selfmade does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Selfmade reserves the right at any time after receipt of your order to accept or decline your order for any reason. Selfmade reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Order Acknowledgement

The order status can be seen in the login portal like tracking the order. You may also acquire your order status and other live updates by logging in to your account on our Website.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call us during hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders & Policy

You may request that an order be cancelled provided the order has not already been processed and shipped. Call us during hours of operation to request an order cancellation. We strongly recommended sending order cancellation requests via email.

Once your return request is received and products are returned, they shall be inspected before processing for refund. Afterwards, we will notify you of the approval or rejection of your refund. If you are approved, then your refund shall be processed and an amount, after deduction of 10% cancellation charges on billed amount, shall be credited back to your account within a period of 30 days. 10% cancellation charges shall be applicable for all the products returned except that of goods damaged/defective. You shall be responsible for paying for your own shipping cost for returning your items.

Frequently Asked Questions

  • Can I Replace or Exchange an item rather than a refund?

    You can get the exchanged product, by raising a query through customer service.

  • Can I Exchange Clothing & Fashion accessories?

    You can Exchange any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

    1. In the same condition as received and with the original packaging box and tags attached
  • I received a defective/damaged item, can I get an exchange?

    In case the item you received is damaged or defective, you could exchange an item by raising a query within 15 days of delivery if conditions of exchange are fulfilled. Once we receive the item, we would inspect it and if the item is found to be defective or damaged, we will process the exchange along with any shipping fees incurred.

  • I received a wrong item, how can I exchange it?

    In the unusual circumstance where the item received is incorrect, you can exchange the item in the same condition you received and in the original box and/or packaging intact.

  • When is ‘Exchange’ not possible?

    There are a few certain scenarios where it is difficult for us to support Exchange:

    1. Exchange request is made above the specified time frame -> 15 days from the day of delivery.
    2. Product is used, damaged, or is not in the same condition as you received it.
    3. Specific categories like inner wear, lingerie, socks and clothing freebies etc.
    4. Defective products which are covered under the manufacturer's warranty.
    5. Any consumable item which has been used.
    6. Products with tampered or missing serial numbers.
    7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
    8. Fragile items if it is broken.
  • How to send the exchange product?

    Right now, you can send the exchange product directly to our office address and we would initiate the exchange if conditions satisfy. Steps are being taken such that the courier representative will directly collect your exchange product and it is to be implemented soon.

  • I have changed my mind; can I get a refund of money?

    If you wish to refund the money after your profile is created, you have up to 15 days from the day of activation of your profile to be eligible for refund.

  • If I earn through distributorship and sell products through referral, will I be still eligible for refund?

    You can exchange the product under a given stipulated time but once income is pair matched and credited to your wallet or bank, then the customer / distributor will not be eligible for refund at any cost but he is still eligible for exchange of product.

  • How can I receive a refund, if eligible?

    The customer has to provide the bank details through an e-mail and the refund will be processed within 7 business days after verifying the details and conditions.

  • I lost the Original Packing in which I received the item, how can I still Exchange it?

    We accept Exchange of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (

  • What are the additional conditions to be fulfilled for refund?

    The Customer should refer to the terms of service prior to making the refund request, if the terms of service are violated to any degree whatsoever the company cannot be held responsible for the refund.

    Upon receiving the refund request, the Company shall verify the authenticity / legitimacy and the nature of the complaint and if the Company is convinced that the complaint / claim is genuine, the Company will proceed with the refund process.

    However, in the event of frivolous and baseless complaints regarding the quality service(s), the Company reserves the right to take necessary legal actions against the concerned Customers and the concerned Customers will be solely liable for all costs incurred by the Company in this regard. If the service(s) are not fully refundable in nature then it is upon the company’s discernment to decide the refund proportion.

    Upon acceptance of request / claim, the refund amount will be refunded within stipulated time as mentioned previously.